| Login and Registration Issues |
| Why can't I log in? Have you registered? Seriously, you must register in order to log in. Have you been banned from the site? (A message will be displayed if you have.) If so, you should contact the webmaster or site administrator to find out why. If you have registered and are not banned and you still cannot log in then check and double-check your username and password. Usually this is the problem; if not, contact the site administrator -- they may have incorrect configuration settings for the site. Back to top |
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| Why do I need to register at all? You may not have to -- it is up to the administrator of the site as to whether you need to register in order to post messages. However, registration will give you access to additional features not available to guest users such as definable avatar images, private messaging, emailing to fellow users, usergroup subscription, etc. It only takes a few minutes to register so it is recommended you do so. Back to top |
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| Why do I get logged off automatically? If you do not check the Log me in automatically box when you log in, the site will only keep you logged in for a preset time. This prevents misuse of your account by anyone else. To stay logged in, check the box during login. This is not recommended if you access the site from a shared computer, e.g. library, internet cafe, university cluster, etc. Back to top |
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| How do I prevent my username from appearing in the online user listings? In your profile you will find an option Hide your online status; if you switch this on you'll only appear to site administrators or to yourself. You will be counted as a hidden user. Back to top |
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| I've lost my password! Don't panic! While your password cannot be retrieved it can be reset. To do this go to the login page and click I've forgotten my password. Follow the instructions and you should be back online in no time. Back to top |
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| I registered but cannot log in! First check that you are entering the correct username and password. If they are okay then maybe your account needs activating. Some sites will require all new registrations be activated, either by yourself or by the administrator before you can log on. When you registered it would have told you whether activation was required. If you were sent an email then follow the instructions; if you did not receive the email then check that your email address is valid. One reason activation is used is to reduce the possibility of rogue users abusing the site anonymously. If you are sure the email address you used is valid then try contacting the site administrator. Back to top |
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| I registered in the past but cannot log in anymore! The most likely reasons for this are: you entered an incorrect username or password (check the email you were sent when you first registered) or the administrator has deleted your account for some reason. If it is the latter case then perhaps you did not post anything? It is usual for sites to periodically remove users who have not posted anything so as to reduce the size of the database. Try registering again and get involved in discussions. Back to top |
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